FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order for a custom keychain?

  • Simply choose the type of keychain you'd like from our product page, upload a clear photo of your pet or design request, and include any special instructions or personalization (e.g., names, dates). After checkout, we’ll begin hand-painting your custom keychain!

2. What types of photos work best for custom pet keychains?

  • High-quality, well-lit photos are best! Make sure the photo shows your pet’s face clearly, with good lighting and minimal shadows. The more details we can see, the better we can capture your pet’s unique features.

3. How long does it take to receive my custom keychain?

  • Each keychain is hand-painted and takes approximately 5 to 7 business days to create. Once completed, shipping times vary depending on your location:
    • Australia: 7-10 business days
    • International: 14-30 business days
  • We’ll notify you once your order is shipped!

4. Can I customize the shape or size of the keychain?

  • Yes! We offer several keychain shapes such as round, and square. When placing your order, simply select the shape you prefer from the options provided.

5. Do you only paint pets, or can I request other custom designs?

  • While we specialize in pet portraits, we’re happy to work on other custom designs for special events, loved ones, or memorable objects. Feel free to reach out with your ideas, and we’ll do our best to bring them to life!

6. What if I want to make changes to my order after it's placed?

  • If you need to make changes, such as swapping the photo or adjusting personalization, please contact us within 24 hours of placing your order. Once we start painting, changes may not be possible.

7. Can I request a refund or return?

  • Since each keychain is custom-made and personalized, we do not accept returns or offer refunds. However, if you receive a damaged or incorrect item, please contact us immediately, and we will make it right.

8. How do I take care of my hand-painted keychain?

  • Our keychains are coated with a protective sealant, but we recommend keeping them away from water and rough handling to preserve the artwork. If your keychain needs cleaning, gently wipe it with a dry cloth.

9. Do you offer gift wrapping or special packaging?

  • Yes! We offer gift wrapping for an additional fee. Just select the "Gift Wrap" option at checkout, and we’ll package your keychain in beautiful eco-friendly wrapping, perfect for special occasions.

10. How can I track my order?

  • Once your order has been shipped, you’ll receive an email with your tracking number so you can follow its journey to your doorstep.

Have More Questions?

If you have any additional questions, feel free to contact us at londonoart.sales@gmail.com, and we’ll be happy to assist you!